Enso Rings Reviews

Terrible customer support. The product is not high quality. Mark my words: The ring will stretch, tear and degrade and you will end up paying them time and time again to get a new one under their 'warranty'. Save yourself the $, get a cheap silicone ring elsewhere and toss it in the trash when it degrades, then get a new cheap one. Stay away from Enso Rings.

tl;dr They changed their warranty practices and are now charging $4.99 in "domestic shipping" for torn rings. I'm pretty sure that covers shipping, the ring and then some. Pretty shady business practices.
My wife and I work in the trades and rock climb avidly so we decided to use Enso rings as our primary rings to avoid ring avulsion. We bought them in 2017 and paid $31 per ring. Originally we received free warranty replacements under their lifetime warranty. Then they changed their warranty program in 2019 and started requiring $4.99 in domestic shipping for a ring replacement. I don't believe for a second that it actually costs that much to ship a silicone ring domestically. If it were <$2 I could believe it and be ok with paying it but it feels like they're charging for shipping, the cost of the ring, and then some.

So disappointed! I paid over $35 for a rose gold silicone thin band ( that costs much less to make!) and I have a very visible tear in it. Now, I am expected to pay for shipping for a replacement ring and pay to ship the damaged one back. (This all after I sent pictures as proof of the damage).
For all the money this company makes, you would think they'd pay for the shipping of the replacement and let me toss the torn one in the garbage.
Go to Claire's and get a fake ring or order any other silicone band for much cheaper off amazon.
I shared my disappointment with customer service and they replied that they need to charge me the shipping fee ( for a replacement) because of the pandemic affecting their business (which is NOT a small business and who's prices are expensive).
I am a front line healthcare worker in one of the most affected regions of NYC and I know just how bad this pandemic is. For anyone to use it as an excuse to not pay for their customer's $5 shipping label for a replacement band ( due to POOR quality) is pathetic.

If I could give no stars, I would.

I ordered an engagement set, and three hours after proposing, three hours after the first wear, my ring started to rip. All I did was wash my hands with soap and water which changed the color of the meteorite band I got immediately.
Absolutely crap product. Almost 100 dollars for .25 an ounce of silicone only for it to rip moments after putting it on. I don't know how this company exists with such a shotty product. They did accept my return for a full refund with no hassle, so there is that.

Amazing customer support. Both my husband and I got the Meteorite ring and we both love them. Super comfortable. The color is what I expected. Also love the bracelet. Would order more for sure.

I love these rings, they are super comfortable to wear. As someone with metal allergies these rings are perfect. They are easy to work in and if it does get caught or the image wears off all you have to do is contact customer service and they will give you a code to pick out any new ring on their site. Lifetime warranty for the win! Shipping is fast so you don't have to wait long to show off your new ring. Last but not least there's a reward points program so it's ok to have more than one.